SUPPORT CENTER

This guide is for troubleshooting download issues in ForeFlight Mobile, such as downloads failing to start or stalling during the process.

STEP 1: Check Download Settings (For a more detailed explanation of these steps, see the Downloads section of the ForeFlight Mobile Pilot's Guide or How do I set up and update my downloads?)

1. Open ForeFlight Mobile.
2. Tap More.
3. Select Downloads.
4. Tap Data Settings to select that type of data for download.
5. Tap the Back button.
6. Tap Region Settings to select the states, provinces, or countries to download.
7. Tap the Back button.
8. Tap the blue Download button.

If the settings are correct, proceed to Step 2.

STEP 2: Check Free Space on the iPad or iPhone

1. Open the device's Settings app.
2. Tap General > About.
3. Check the Available line for free space.

If space is sufficient, proceed to Step 3.

STEP 3: Check the Internet Connection

1. Test connectivity by opening Safari on the iPad or iPhone.
2. Visit a website such as www.foreflight.com.

If connected to usable Internet, proceed to Step 4.

STEP 4: Disconnect VPN

If connected to a VPN, disconnect it.

If not connected to a VPN, proceed to Step 5.

STEP 5: Try Another Wi-Fi Network

If possible, switch to a different Wi-Fi network.

If unsuccessful, proceed to Step 6. 

STEP 6: Delete Expired Downloads

1. Go to More > Downloads.
2. Tap Delete.
3. Tap Delete Expired.
4. Retry downloads.

If unsuccessful, proceed to Step 7. 

STEP 8: Restart ForeFlight

1. Restart ForeFlight by opening the App Switcher.
2. Swipe up on the ForeFlight app.
3. Reopen ForeFlight.

If unsuccessful, proceed to Step 9.

STEP 9:  Reboot Device.

1. Restart the iPad using the steps in either Force restart iPad or Force restart iPhone.
2. Restart ForeFlight.

If still unsuccessful, contact the Pilot Support Team for further assistance.