ForeFlight Support
About ForeFlight Mobile
About ForeFlight Mobile
- ★ Is ForeFlight Mobile a moving map?
- ★ What is ForeFlight Mobile?
- Will ForeFlight work in my country?
- What version of ForeFlight will work with my iOS?
- Is ForeFlight Mobile a 64-bit app?
- For what items does ForeFlight Mobile have audible alerts?
EFB Questions
ForeFlight Web
Account Management
- ★ How do I get a receipt for my subscription purchase from ForeFlight?
- ★ How do I remove an iPad, iPhone, or iPod from my account?
- How do I update the credit card on my account?
- How do I link my ForeFlight account with my FlightAware account?
- How do I change the email address for my account within ForeFlight on the website?
- What do "OK" and "Expired" mean under "Charts/Data" when viewing Compliance in ForeFlight on the web?
ForeFlight on the Web
- What do I do if I see a "Browser Not Supported" message on ForeFlight Web?
- Can I get a weather briefing and file a flight plan with ForeFlight on the web?
- How can I access ForeFlight on the web?
- How do I enter a Latitude/Longitude coordinate in a route on ForeFlight on the web?
- Why am I getting a "Map Not Available" Message in ForeFlight on the web?
- Why doesn't the Present Location button cause me to see my position on the map?
Pricing & Subscriptions
Pricing
- ★ If I upgrade my subscription, will I get a credit from my current subscription?
- ★ How much does ForeFlight Mobile cost to download? How much is a subscription?
- ★ How do I upgrade to ForeFlight Pro Plus if I already bought ForeFlight Basic Plus?
- As a member of SAFE, am I eligible for a discount on my subscription?
- How much does the geo-referencing (Pro Plus) package cost?
- Do you offer business pricing?
Subscription Questions
- ★ Why is my subscription showing expired even though I just purchased/renewed it?
- ★ Which features are included in my ForeFlight Mobile EFB Subscription?
- ★ Do you have a subscription for Europe?
- ★ How do I buy a subscription to use ForeFlight Mobile?
- ★ How many devices can I use my subscription on?
- ★ Can I try out ForeFlight Mobile before I buy?
ForeFlight USA
ForeFlight Canada
- ★ Do you offer a data package for Canada?
- ★ What Canadian information is available inside ForeFlight?
- ★ Are the Canadian instrument procedures geo-referenced?
- Does the Canadian subscription region include VNC charts?
- Does Canadian IFR content require a separate subscription?
- Are winds aloft provided for Canada?
Synthetic Vision
Logbook
Checklist
Account Questions
Passwords & Signing In
General Account Questions
- ★ How do I contact ForeFlight Pilot Support?
- How do I change the email address on my account within ForeFlight Mobile?
- Does my subscription automatically renew? How do I cancel?
- How do I know when it's time to renew?
- Can I still use the app after my subscription expires?
- I am trying to renew, but I am getting a notice to remove devices. Why?
Guides, Supplements, & Videos
Primary Guides
Feature Guides & Supplements
- ★ Logbook in ForeFlight Mobile Guide
- ★ Weight & Balance in ForeFlight Mobile Guide
- ★ Filing with ForeFlight Mobile Guide
- User Content Support
- Performance Planning in ForeFlight Mobile Guide
- ForeFlight Mobile Legends Guide
Videos
Questions by App View
Airports
- ★ What do the colors of the Flight Category dots mean?
- ★ What do the colors of weather report (METAR) ages mean?
- ★ How can I view the Takeoff Minimums, Departure Procedure (ODP), or Diverse Vector Area?
- Why am I not seeing Instrument Procedures for a Private Airport?
- Why is the Chart Supplement still referred to as the Airport and Facilities Directory (A/FD)?
- What does the "‡" symbol next to a time listing in the A/FD mean?
Maps
- ★ How do I use the Map Touch feature?
- ★ Why is there a chart legend on the map?
- ★ How do I measure the distance between points on the map?
- ★ How do I get in-flight radar?
- ★ What is the crosshatch stating No Radar or Satellite?
- What does the "V" on the surface winds mean?
Maps > NavLog
- ★ Can I email a route from the NavLog?
- ★ How do I create a waypoint using the intersection of two VOR radials?
- ★ How do I enter a waypoint using a VOR and distance (DME)?
- ★ How do I enter an airway into the NavLog?
- ★ How do I enter a latitude and longitude waypoint?
- How are Winds Aloft used if an altitude value of less that the routes terrain altitude is used for part of a flight?
Maps > Pack
Maps > Search & Rescue
Maps > Shape Files (KML)
- How can I create a KML file of user waypoints defined by a street address using Google Earth
- How do I customize the look of my waypoints in my KML shape file using Google Earth?
- How do I convert my user waypoints into a KML shape files using Google Earth?
- How do I format a KML Shape File that has a URL element in it?
- Why won't my User Map Shapes or KML Shape file display?
- How do I import User Map Shapes or KML Shape files?
Plates
- ★ How do I use the Annotations feature?
- ★ Why don't I see an applicable NOTAM noted on the approach plate?
- ★ How can I tell if a plate or diagram has geo-referencing?
- ★ How do I troubleshoot a geo-referencing problem?
- Why won't the taxi diagram automatically display upon landing?
- How do I view FBO locations on taxi diagrams?
Documents
- ★ How do I link my Dropbox to ForeFlight Mobile for document management?
- ★ What documents are included with the app?
- ★ How do I import my own documents?
- ★ Will I get an update notification if I add a revised version of the same document using DropBox sync?
- ★ Can I create subfolders in the Document Sync folder?
- ★ Can I view documents on my iPhone?
Imagery
Flights
- ★ How do I get my Expected Route Notification if my 'N' number is blocked?
- ★ What is the legality of the weather briefing for FAR Part 91 operations?
- Why does the estimated time of departure shown on FlightAware not match what I filed through ForeFlight?
- Does ForeFlight Mobile support eAPIS?
- Can I get briefings in Canada?
- Why do I see some NOTAMs on the Airports page, but they are not in a briefing that includes that airport?
Flights > Filing
- ★ If I file using ForeFlight, will I see the flight plan in my Leidos account?
- ★ How do I file a latitude and longitude waypoint?
- ★ What model or type designation should I use for my aircraft when filing?
- What's the difference between the "Cleared as filed" vs "Expected Route" messages received in ForeFlight
- Tips for Australian Flight Plan Filing
- Can I file an international ICAO flight plan?
ScratchPads
- ★ Can I reorder the ScratchPads?
- ★ Can I send a ScratchPad to someone else?
- How do I change the name of a ScratchPad?
- Can I print my ScratchPad?
- How do I delete a ScratchPad?
- How come I don’t see the ScratchPads feature?
More > Downloads
- ★ Do I have to download anything on the Downloads page to use ForeFlight Mobile?
- ★ How do I set up and update my downloads?
- ★ How do I know my data is current?
- ★ Downloads - Missing Charts / Diagrams / Maps / Plates Troubleshooting
- Can ForeFlight download charts and data in the background?
- How much space do the Data-Driven Global Aeronautical Maps require to download?
More > Accounts
More > Aircraft
More > Checklist
More > Settings
More > User Content
More > Track Log
- ★ Why didn't my Track Log automatically start to record?
- ★ What is the start/stop criteria for recording Track Logs with automatic recording?
- ★ How do I view a Track Log in Google Earth on my PC?
- ★ How do I use Track Log?
- How do I hide or remove multiple track log KML files in Google Earth on my iPad/iPhone?
- What are the units displayed within the Track Log CSV file?
Logbook
General Logbook
- ★ How do I delete entries in Logbook?
- ★ Is my logbook backed up in ForeFlight?
- ★ How do I view Logbook experience reports?
- How can I log simulator time in ForeFlight Logbook?
- How are certificates and ratings organized?
- How can I best use ForeFlight Logbook with my students?
Importing
- ★ Do you have a properly formatted sample logbook I can view?
- ★ How do I import my digital logbook?
- ★ How do I import my LogTen logbook into ForeFlight Logbook? (Using a Mac)
- ★ How do I import my LogTen logbook into ForeFlight Logbook? (iPad or iPhone)
- ★ What are the formatting requirements for each field in the Logbook template?
- ★ How do I create custom logbook fields in my logbook spreadsheet template?
Exporting
Advanced Flight Planning
Performance
- How do I adjust Start/Taxi Fuel and Reserve Fuel with Performance?
- Does ForeFlight provide preconfigured Performance Profiles for my aircraft type?
- How do I view and print a Navlog with Performance on the Flights page?
- What is the AviationCloud Autoroute?
- What does “ELW” stand for?
- What are the waypoints in the NavLog that have a format that looks like “100[Waypoint ID]”?
Synthetic Vision
General Synthetic Vision
- ★ Why don't I see a runway for a particular airport with Synthetic Vision?
- ★ How do I calibrate the Stratus 2 or 2S for AHRS or Synthetic Vision?
- What is the coverage area for Synthetic Vision?
- How do I view the Attitude Indicator/Synthetic Vision view?
- What is the resolution of Synthetic Vision?
- What is the white line near the horizon within Synthetic Vision while using a Stratus 2?
Weight & Balance
About
- ★ Where can I find the Weight and Balance feature within ForeFlight Mobile?
- ★ For which aircraft are the Weight and Balance SmartOptions interview questions available?
- ★ Will the Weight and Balance feature work for my aircraft?
- What aircraft are known to be incompatible with the Weight & Balance feature?
- What is the maximum number of aircraft Weight & Balance profiles that I can have?
- Do you support a restricted fuel envelope in your Weight & Balance feature?
General
Setup
- ★ Do you have a sample complex Weight & Balance profile I could view?
- ★ What information will I need to manually complete an aircraft Weight and Balance profile?
- ★ How do I enter more limit points in my Center of Gravity envelope?
- ★ Where can I learn more about using and setting up a Weight and Balance profile for my aircraft?
- ★ Why can't I get my CG into the CG envelope at all?
- ★ What is Zero Fuel Weight?
Using
Weather
Garmin Weather
Internet Weather
- How old is radar imagery when it is received via the internet?
- Why isn't the TEMPO part of the forcast decoded in my TAF view?
- Does ForeFlight provide Super-Cooled Liquid Droplets (SLD) threat forecast charts?
- How are TAF, MOS, Nearest TAF, and Nearest MOS forecasts selected to display for an airport?
- What Radar coverage is provided while connected to the Internet?
- What Satellite coverage is provided while connected to the Internet?
Stratus ADS-B Weather
- How old is radar imagery when it is received via ADS-B?
- Will the radar animate within ForeFlight using a Stratus ADS-B receiver?
- Is there ADS-B Radar coverage in the Caribbean?
- What are the weather product parameters for ADS-B weather by type of radio stations?
- What does radar resolution look like when using a Stratus receiver?
- Does Stratus replace XM Weather?
XM Weather
- Does the SiriusXM SXAR1 support graphical winds aloft on the Maps page?
- What is the weather coverage area with the SiriusXM SXAR1?
- What is the extent of radar coverage provided by the SXAR1?
- How does the weather provided by the SXAR1 compare to the weather provided by Stratus?
- What XM weather is available inside ForeFlight Mobile?
General Weather Questions
- How do I understand the issuance and valid times for Graphical AIRMETs (G-AIRMETs)?
- Why can't I see AIRMET/SIGMET/CWAs on the map for Alaska?
- Why do some precipitation forecasts on prog charts have shapes that stop at state lines?
- What do the sky coverage symbols on the Maps page mean?
- How do I update the weather so I have the most recent information?
- Do you present graphical AIRMETs for Hawaii in ForeFlight Mobile?
Jeppesen
Jeppesen in ForeFlight
- Why won't Jeppesen enroute charts display on my device?
- Will Jeppesen data-driven enroute charts work with my device?
- Do ForeFlight's Jeppesen coverages include military supplements?
- What do I do if I have no Jeppesen coverage seats to activate in ForeFlight?
- What are the details of the new alliance between Jeppesen and ForeFlight?
- Can I view Jeppesen plates on ForeFlight on the web?
Jeppesen Pricing & Integration
- If I have linked my Jeppesen electronic chart subscription, how do I add additional Jeppesen chart coverage in ForeFlight?
- How do I purchase additional coverages/seats through Jeppesen or ForeFlight?
- How do I deactivate coverages from Jeppesen's website?
- How do I deactivate Jeppesen coverage in JeppFD?
- Does my single pilot Jeppesen chart subscription for my panel-mounted avionics allow me to also view Jeppesen charts on ForeFlight Mobile?
- What do I do if I have a single pilot subscription with Jeppesen but I don't have a ForeFlight subscription?
ForeFlight Connect
L-3 Lynx
- ★ Can ForeFlight and L-3 avionics talk to each other?
- How do I get log files from my L-3 system using iTunes?
- How do I turn on L-3 Lynx data logging?
- What capabilities do L-3 systems provide ForeFlight?
- When connected to a Lynx, why does the GPS Accuracy in ForeFlight Mobile sometimes show as 30m or 10 m?
- To which "Application" does the L-3 Lynx NGT-9000 WiFi Dongle need to be set to work with ForeFlight?
Garmin & Garmin Connext
- ★ Can ForeFlight and Garmin avionics talk to each other?
- ★ What capabilities do Garmin systems provide ForeFlight?
- ★ What hardware do I need to connect ForeFlight Mobile to my Garmin GNS or GTN avionics?
- ★ How do I connect my Flight Stream to my iPad or iPhone via Bluetooth?
- ★ What information will the Garmin Flight Stream 110/210 provide to ForeFlight Mobile?
- What devices connect with ForeFlight?
Avidyne
- ★ Can ForeFlight and Avidyne avionics talk to each other?
- How do I connect an Avidyne IFD440/540/550 to Stratus WiFi
- How do I transfer my flight plan from ForeFlight to my Avidyne IFD-440/540?
- What capabilities does the Avidyne 440 or 540 system provide ForeFlight?
- How do I connect ForeFlight to my Avidyne IFD540 or IFD440 FMS/GPS/NAV/COMs?
- To which Avidyne systems will ForeFlight connect to?
Dynon SkyView
Flight Simulators
- ★ What flight simulators are supported by ForeFlight?
- Can I view VATSIM traffic within ForeFlight when connected to X-Plane?
- Why does my flight simulator show that it is connected as a FreeFlight device?
- Why does my Track Log show my actual GPS position and then my simulated GPS position while using a flight simulator?
- How do I connect to an ELITE Core, Premium, PCATD, BATD or AATD flight simulator?
- How do I connect to the Infinite Flight flight simulator?
FreeFlight RANGR ADS-B Systems
Portable ADS-B, GPS, & XM Receivers
Scout, Stratus, & ADS-B
- ★ How much does Stratus cost?
- ★ Stratus ADS-B Receiver Comparison Chart
- ★ What weather products will be available while using a Stratus ADS-B receiver?
- ★ How do I connect to my Stratus?
- ★ How do I update the firmware on my Stratus receiver?
- ★ Can more than one iPad connect to Stratus?
External GPS Questions
- ★ Are external GPS receivers supported by ForeFlight?
- ★ How do I troubleshoot my external GPS (Bluetooth) that is not working?
- What does "Direct Connection" mean for bluetooth GPS devices?
- Garmin GLO firmware update for iOS 10 and later
- Will either the DUAL XGPS170 or XGPS190 work with ForeFlight?
- Will the Garmin Glo GPS receiver work with ForeFlight?
Internal GPS Questions
General GPS Questions
- What do the colors of the GPS Accuracy Instrument text mean?
- Can I perform RAIM prediction within ForeFlight Mobile?
- Can I use barometric pressure to correct the GPS altitude?
- The moving map is working correctly, but the Airplane Location Marker is not shown.
- Why can't I get good GPS position accuracy?
XM Receivers
- ★ Does ForeFlight support XM?
- ★ What hardware do I need to buy for XM Weather?
- ★ I live in outside the USA. Can I get the SXAR1 to use with ForeFlight Mobile?
- ★ Can I stream XM Radio to my iPad?
- ★ Why don't I see weather in the app when connected to SXAR1?
- How do I turn on SXAR1 data logging?
iPad and iPhone
iPad Specific
General iPad and iPhone Questions
- ★ How do I set up my iPad for use with ForeFlight?
- ★ Do I need 3G or 4G to use ForeFlight Mobile?
- ★ How can I maximize my iPad or iPhone battery run time?
- Can I use my iPhone as a GPS source for my non-GPS equipped iPad when connected via a hotspot?
- Is ForeFlight Mobile EFB compatible with my mobile device?
- I don't see an update for the ForeFlight app in the App Store. What can I do?
Apple Questions
Apple ID
Purchases Made Through Apple
General Apple Questions
Miscellaneous Questions
JetFuelX
- ★ Is JetFuelX integrated directly into my ForeFlight Mobile app, or ForeFlight on the web?
- ★ How much of a discount will I get on fuel prices?
- ★ Does JetFuelX provide fuel card management for planes that use 100LL?
- ★ What is JetFuelX?
- ★ Are JetFuelX fuel prices shown within the ForeFlight app?
- What happens if I submit a fuel release request but then don’t fly, or don’t go to that FBO?
Canada Specific Questions
Miscellaneous External Devices
- Is ForeFlight Mobile EFB compatible with NavWorx?
- Will my Bluetooth headset be able to play audible warnings from ForeFlight Mobile?
- Will my Bose Model A20 headset work with ForeFlight Mobile and the Runway Proximity Advisor™?
- Can I use a portable ADS-B Out system in my aircraft?
- Does ForeFlight Mobile work with portable ADS-B receivers other than Stratus?
Other Questions
- Why doesn't my airport show on the Aeronautical Map layer?
- Can I buy a ForeFlight desktop edition?
- ForeFlight Advanced Troubleshooting and Support Articles
- Can I adjust the print size of the plate I am printing?
- Why can't I use the "send to" email option within ForeFlight?
- Does ForeFlight Mobile have low visibility SMGCS taxi diagrams?