SUPPORT CENTER

We want to make sure that you can complete your purchase of ForeFlight or manage your subscription!

Purchasing a ForeFlight Subscription 

To purchase or renew a ForeFlight subscription, visit foreflight.com/pricing.

• Use the same email address as your previous account to retain existing data.
• Select your desired base region during checkout.
• When upgrading or modifying your subscription (e.g., adding chart coverage), you’ll receive a prorated credit for the remaining value of your current plan that will apply towards your new 1-year subscription.
  Note: Changes to email, password, or payment method do not trigger a renewal.

Troubleshooting ForeFlight Purchase Issues

Credit or Debit Card Declined

If your card is repeatedly declined, the issue may stem from your issuing bank. Common causes include:

• Incorrect card number, CVV code, or billing ZIP code.
• Expired card.
• Bank restrictions on the transaction.

Steps to Resolve:

1. Verify your card details (number, CVV, ZIP code, expiration date).
2. Contact your issuing bank to confirm no blocks or restrictions exist.
3. Try an alternative payment method:
   • Use a different credit or debit card.
   • Select PayPal at checkout on foreflight.com/pricing.

Using an American Express Card

American Express payments are processed only in US Dollars (USD).

• Ensure the currency is set to USD during checkout.
• Use the four-digit CVV code on the front of the card, not the three-digit code on the back.

Subscription Disappeared

If your subscription is no longer accessible:

• Group Account Issue: Your employer or flight school may have added you to a multi-pilot account. Your individual account’s remaining value is converted to a store credit, and you can now use the group account. Contact your account administrator for details.
• Other Issues: If you successfully purchased a subscription but it’s unavailable, email team@foreflight.com to request assistance.  To help us find and restore the disappeared account, please supply us with:
  • Your full legal name.
  • Date of birth.
  • Country of citizenship.

Purchasing Military Flight Bag (MFB)

Learn about and purchase the Military Flight Bag at foreflight.com/products/military-flight-bag.

Switching from a Personal to a Business Account

To convert your personal account to a multi-pilot (business) account, email team@foreflight.com with:

1. The airport identifier where your flight operation is based.
2. The type(s) of aircraft flown.
3. The number of pilots in your operation.

Changing Your Account Email Address

Update your email address in one of two ways:

• On the Web: Log in at plan.foreflight.com/account, update the "Username (email)" field, and click "Update."
• In ForeFlight Mobile (iPad): Go to More > Account Logins, tap your email address, and update it.

Switching from a Group Account to an Individual License

To remove yourself from a multi-pilot account and purchase an individual license:

1. Contact your group account administrator to remove your email from the organization. They can do this via ForeFlight Web: Users > [Your Username/email address] > Remove. 
   
   NOTE: Once your account is removed, the Pilot Support Team cannot re-add your account to the group account. This will require an account administrator to re-add you to the group account if needed. 

Once removed, then you can purchase an individual subscription at foreflight.com/pricing using the same email address.