A subscription may indicate expired after a purchase or renewal if the iPad or iPhone has not connected to the Internet after the purchase or renewal or if the account signed into ForeFlight is not using the same email address as the email address the purchase or renewal was made under. To resolve this,
- Connect the iPad or iPhone to the Internet.
- Open ForeFlight Mobile.
- Select the More tab. A slide-over will appear.
- Select Account.
- If there is an option to sign in, follow the instructions in this article: How do I sign into my account within ForeFlight Mobile? Otherwise, proceed to the next step.
- Verify the email address shown matches exactly the email address on the invoice received via email after the subscription purchase or renewal. If it does not, select Sign Out on This Device and then sign in using the correct email address. To sign in, follow the instructions in this article: How do I sign into my account within ForeFlight Mobile?
If these steps don't resolve the issue, contact us at team@foreflight.com.
NOTE: If an email is received from ForeFlight stating that the subscription has expired or is about to expire, do the following:
- Open ForeFlight Mobile.
- Select the More tab. A slide-over will appear.
- Select Account.
- Check to see if the email address shown on the account page is the same email address the email was sent to. If they are different, then a free trial account may have been created, which expires after 30 days, under a different email address. In that case, disregard the email.
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