SUPPORT CENTER

Follow the steps below to resolve a problem with an external Bluetooth GPS receiver not working.

STEP 1: Check Location Services for ForeFlight

Are Location Services enabled for ForeFlight?

To check:

1. Open the Settings app.
2. Select Privacy & Security.
3. Tap Location Services.
4. Ensure Location Services is turned On.
5. Scroll to the ForeFlight app and confirm it is set to Always.

• No: Enable Location Services for ForeFlight.
• Yes: Proceed to the next step.

STEP 2: Check that Precise Location is Enabled for ForeFlight

Is Precise Location enabled for ForeFlight?

To check:

1. Open the iPad Settings app.
2. Select Privacy & Security.
3. Tap Location Services.
4. Tap the ForeFlight app.
5. Toggle Precise Location to On.

• No: Enable Precise Location for ForeFlight.
• Yes: Proceed to the next step.

STEP 3: Check Enable Ownship in ForeFlight Mobile

Is Enable Ownship set to Always in ForeFlight Mobile?

To check:

1. In ForeFlight, go to More > Settings.
2. Scroll down and confirm Enable Ownship is set to Always.

• No: Set Enable Ownship to Always.
• Yes: Proceed to the next step.

STEP 4: Check Airplane Mode

Is Airplane Mode turned off?

To check:

1. Open the iPad Settings app.
2. Confirm that Airplane Mode is turned Off.

• No: Turn Airplane Mode Off in Settings.
• Yes: Proceed to the next step.

STEP 5: Check Bluetooth

Is Bluetooth enabled?

To check:

1. Go to Settings > Bluetooth.
2. Ensure Bluetooth is On.

• No: Turn Bluetooth On.
• Yes: Proceed to the next step.

STEP 6: Check the Bluetooth GPS Receiver Connection

Is the Bluetooth GPS receiver connected?

To check:

1. Go to Settings > Bluetooth.
2. Check if the GPS receiver shows as Connected.

• No: Connect the GPS receiver. If there’s trouble connecting:
  1. Verify compatibility.
  2. Power the GPS receiver off and on.
  3. If listed but not connected, tap ⓘ, select “Forget This Device,” and reconnect.
  4. Update the GPS receiver firmware.
• Yes: Proceed to the next step.

STEP 7: Check GPS Position in Apple Maps

Does GPS position appear in Apple Maps?

To check:

1. Turn off Wi-Fi and Cellular.
2. Open Apple Maps.

• No: Proceed to the next step.
• Yes: GPS is working. Proceed to step 9.

STEP 8: Check GPS Receiver Sky Visibility

Does the GPS receiver have a clear view of the sky?

• No: Move the receiver to a location with an unobstructed view of the sky.
• Yes: Proceed to the next step.

STEP 9: Restart ForeFlight Mobile.

Does restarting ForeFlight Mobile resolve the problem?

To check:

1. Exit ForeFlight.
2. Swipe ForeFlight Mobile off the screen to close the app.
3. Reopen ForeFlight.

• No: Proceed to the next step.
• Yes: Stop here.

STEP 10: Restart the iPad

Does rebooting the iPad solve the problem? 

See Apple’s support article: Apple - Restart your iPad. 

• No: Contact the GPS manufacturer for assistance.
• Yes: Stop here.