How do I troubleshoot my external GPS (Bluetooth) that is not working?

Please use these troubleshooting steps:

STEP 1:  Are Location Services enabled for ForeFlight in the iPad Settings > Privacy section? 

You can check to see if your Location Services are enabled for ForeFlight, by following these steps:

1.  Go to the iPad SETTINGS app and open it.

2.  In the left hand Settings column, select PRIVACY.

3.  In the right hand column, Make sure the top LOCATION SERVICES switch is ON (in iOS7 or later, it will need to have Green showing).

4.  Scroll down through the right column until you find the ForeFlight app icon.  Make sure it is also ON (in iOS7) or set to ALWAYS (iOS8 or later).

No:  Stop here.  Enable Location Services for ForeFlight.

Yes:  Continue to step 2

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STEP 2:  Within ForeFlight, under More > Settings, is "Enable Ownship" set to "Always?"

To check this, open, ForeFlight and go to MORE and then SETTINGS.  Scroll almost all the way down and make sure that ENABLE OWNSHIP is set to ALWAYS.

No:  Stop here.  Set ENABLE OWNSHIP to ALWAYS.

Yes:  Continue to step 3

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STEP 3:  Is AIRPLANE MODE under iPad Settings turned OFF? (if this is on, Bluetooth is disabled)

No:  Stop here.  Turn OFF Airplane Mode under the iPad SETTINGS app > AIRPLANE MODE.  

Yes:  Continue to step 4

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STEP 4:  Is Bluetooth under iPad Settings turned On?

No:  Stop Here.  Turn Bluetooth on by going to your iPad Settings app and tap on BLUETOOTH and turn BLUETOOTH ON.

Yes:  Continue to Step 5

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STEP 5:  Going to iPad Settings > Bluetooth > Does the Bluetooth GPS show connected?

No:  Stop Here.  Connect the Bluetooth GPS receiver.  You will need to follow the manufacturers instructions for doing this.  Here are a few tips if you are having trouble connecting your GPS receiver:

1.  Verify the Make and Model of GPS receiver is iOS compatible

2.  Power the GPS receiver off and back on

3.  If the device is showing in the list and not connecting, delete it and repair with it by going iPad SETTINGS App > BLUETOOTH and find the device in the list.  Tap on the (i) button and select "FORGET THE DEVICE"

4.  Update the GPS receivers firmware if a newer version is available

Yes:  Continue to step 6.

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STEP 6:  Does your GPS position show on the Apple Map?

Go to the iPad Settings app and turn off WiFi and Cellular to make sure no GPS information is coming in via a WiFi or Cellular network.  Now, go to the Apple Maps app.   

No:  No GPS information is coming into the device.  Continue to step 7.

Yes:  This means the device is getting GPS position information.  Continue to step 8.

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STEP 7:  Does your Bluetooth receiver have an unrestricted view of the sky? 

No:  Stop here.  Move the GPS receiver to a location where it can get a good signal from the GPS satellite constellation.  If you are in a building or airplane, please move the Bluetooth receiver to a location where it can get an optimal view of the sky without obstruction.  

Yes:  Continue to step 10.

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STEP 8:  Reset Location & Privacy. Did this help? 

Do this by going to iPad SETTINGS > GENERAL > RESET > RESET Location & Privacy.  

No:  Continue to step 9.

Yes:  Stop here.

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STEP 9:  Reset Network Settings.  Did this help?

Please try reseting your Network Settings.  (Warning - this will reset all your network Settings.  You will need your Network connection and password information before you do this)  

Do this by going to iPad SETTINGS > GENERAL > RESET > RESET NETWORK SETTINGS.  

Did that allow your GPS position to show in ForeFlight?

No:  Continue to step 10

Yes:  Stop here. 

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STEP 10:  Does restarting the ForeFlight app cause the GPS position information to show? 

1. Exit ForeFlight and go to the main iPhone or iPad home screen
2. Press the button at the bottom of the iPhone/iPad twice in a row (Double Click).  Apps in use will be displayed in the center of the screen.  If they don't appear - please try again until they do.
3. Find the ForeFlight icon by scrolling through the apps left or right.  
4.  Touch the ForeFlight app and swipe it upwards off of the screen.  This will stop ForeFlight from running in the background.
5. Tap on the top of the home button to exit. 
6. Tap the ForeFlight Mobile icon to restart ForeFlight.

No:  Go to step 11.

Yes:  Stop here.

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STEP 11:  Perform a hard reboot of your device with Bluetooth turned off.  Does this solve the GPS problem?

Turn Bluetooth OFF by going to the iPad SETTINGS and select BLUETOOTH and turn that OFF.  

Next, perform a HARD REBOOT of the device,  Here's how you reboot your device:

Press-and-hold the button at the top of your device while simultaneously holding the home button. Keep both buttons pressed until the Apple logo appears on the screen. Release both buttons when the Apple logo appears. The device will now reload the operating system and reboot in approximately one minute.
 
Now, turn Bluetooth back on by going to the iPad SETTINGS > BLUETOOTH.  Does this solve the GPS problem?

No: Stop here.  Please contact the GPS manufacturer for assistance.

Yes:  Stop here.