If a payment fails during the purchase or renewal of a subscription, follow these steps to troubleshoot the issue:
Step 1: Verify Basic Payment Information
- Confirm that the card number, expiration date, CVV/security code, and billing ZIP code are correct.
- Ensure the card has not expired.
- Contact the card issuer to check for any holds or restrictions on the transaction.
Step 2: American Express-Specific Checks
- Set the checkout currency to USD. American Express payments are processed only in U.S. dollars.
- Use the 4-digit CVV code from the front of the card, not the 3-digit code on the back.
Step 3: Try an Alternative Payment Method
- Attempt the transaction with a different credit card.
- Select PayPal at checkout if available.
These steps resolve common payment issues and help ensure a successful subscription purchase or renewal.
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