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Welcome to our Support Center. Answers to many of your questions can be found in our helpful guides, videos, and searchable database of questions and answers.

How do I troubleshoot my external GPS (Wi-Fi) that is not working?

Please use these troubleshooting steps:

STEP 1:  Is Wi-Fi turned ON in the iPad SETTINGS APP?

No:  Stop Here. Turn Wi-Fi on by going to your iPad Settings app and tap on Wi-Fi and turn Wi-Fi ON. 

Yes:  Continue to the next step.

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STEP 2:  Go to the iPad SETTINGS APP > WI-FI. Does the GPS (Wi-Fi) receiver show as a connected device?

No:  Stop Here.  Connect the Wi-Fi GPS receiver. You will need to follow the manufacturer's instructions for doing this.

Yes:  Continue to the next step.

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STEP 3:  Does your GPS (Wi-Fi) receiver have an unrestricted view of the sky? 

No:  Stop here.  Move the GPS (Wi-Fi) receiver to a location where it can get a good signal from the GPS satellite constellation.  If you are in a building or airplane, please move the GPS (Wi-Fi) receiver to a location where it can get an optimal view of the sky without obstruction.  

Yes:  Continue to the next step.

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STEP 4:  Within ForeFlight, under MORE > SETTINGS, is "Enable Ownship" set to "Always?"

To check this, open, ForeFlight and go to MORE and then SETTINGS.  Scroll almost all the way down and make sure that ENABLE OWNSHIP is set to ALWAYS.

No:  Stop here. Set ENABLE OWNSHIP to ALWAYS.

Yes:  Continue to the next step.

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STEP 5:  Does restarting the ForeFlight app cause the GPS position information to display? 

To close and then restart the ForeFlight Mobile app:
1. Exit ForeFlight and go to the main iPhone or iPad home screen.
2. Press the HOME button at the bottom of the iPhone/iPad twice in a row (Double Click).  Apps in use will be displayed in the center of the screen.  If they don't appear - please try again until they do.
3. Find the ForeFlight icon by scrolling through the apps left or right.  
4.  Touch the ForeFlight app and swipe it upwards off of the screen.  This will stop ForeFlight from running in the background.
5. Tap the HOME button to exit. 
6. Tap the ForeFlight Mobile icon to restart ForeFlight.

No:  Continue to the next step.

Yes:  Stop here.

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STEP 6:  Perform a hard reboot of your device.  Does this solve the GPS problem?

To perform a hard reboot of your device:

Press-and-hold the POWER button at the top of your device while simultaneously holding the HOME button. Keep both buttons pressed until the Apple logo appears on the screen. Release both buttons when the Apple logo appears. The device will now reload the operating system and reboot in approximately one minute.
 
Now, turn Wi-Fi back on by going to the iPad SETTINGS > Wi-Fi > select the GPS (Wi-Fi) device. Did that allow your GPS position to show in ForeFlight?

No: Continue to the next step.

Yes:  Stop here

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