SUPPORT CENTER

To troubleshoot a GPS problem when using an external GPS receiver connected via Wi-Fi, follow these steps:

Follow these steps to identify and resolve issues with an external GPS receiver connected via Wi-Fi.

STEP 1: Check Wi-Fi Settings

• Action: Open the iPad Settings app and go to Wi-Fi.
• Question: Is Wi-Fi turned ON?
  • No: Turn Wi-Fi ON in the Settings app.
  • Yes: Proceed to the next step.

STEP 2: Confirm GPS Receiver Connection

• Action: Check the Wi-Fi settings to see if the GPS receiver is connected.
• Question: Is the GPS receiver connected?
  • No: Connect the Wi-Fi GPS receiver following the manufacturer's instructions.
  • Yes: Proceed to the next step.

STEP 3: Ensure an Unrestricted Sky View

• Action: Position the GPS receiver where it has a clear view of the sky.
• Question: Does the receiver have an unrestricted view of the sky?
  • No: Relocate the receiver to minimize obstructions.
  • Yes: Proceed to the next step.

STEP 4: Enable Ownship in ForeFlight

• Action: Open ForeFlight Mobile, go to More > Settings, and scroll to Enable Ownship.
• Question: Is "Enable Ownship" set to "Always"?
  • No: Change the setting to "Always."
  • Yes: Proceed to the next step.

STEP 5: Restart the ForeFlight App

• Action: Quit and reopen ForeFlight Mobile.
  • Refer to the articles:
    • How to Quit and Reopen an App on an iPad
    • How to Quit and Reopen an App on an iPhone.
• Question: Does restarting the app resolve the issue?
  • No: Proceed to the next step.
  • Yes: Troubleshooting complete.

STEP 6: Perform a Hard Reboot

• Action: Force restart the iPad or iPhone.
  • Refer to the articles:
    • How to Force Restart an iPad
    • How to Force Restart an iPhone.
• Question: Does a hard reboot resolve the issue?
  • No: Proceed to the next step.
  • Yes: Troubleshooting complete.

STEP 7: Contact Support

If all steps fail to correct the issue, contact team@foreflight.com for further assistance.