How do I upload Diagnostic files to the Pilot Support Team?

Getting diagnostic files from your device can be helpful for troubleshooting. If the Pilot Support team has requested that you send or upload Diagnostic files, you can do so by following the steps outlined below.

ForeFlight version 13.6 or later

1: Open ForeFlight Mobile and go to the MORE page.

2: Select SETTINGS.

3: Once on the Settings page, tap the word "Settings" near the top of the screen 3 times in quick succession. An "Upload Diagnostics" popover will appear.

4: Review that the email address presented is correct.

5: Select UPLOAD.

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Go to MORE > SETTINGS and then triple-tap the word "Settings" at the top of the screen.

 

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Verify your email address and then select the UPLOAD option.

 

ForeFlight version 13.5 or earlier

1: Open ForeFlight Mobile and go to the MORE page.

2: Select SETTINGS.

3: Once on the Settings page, tap the word "Settings" near the top of the screen 3 times in quick succession. 

4: Select the MAIL option and email the diagnostic file as an attachment to team@foreflight.com. In the body of the email, add "Ticket #[your ticket number]" so the Diagnostic email can be correctly associated with your open ticket. 

Tap_Settings.png

Go to MORE > SETTINGS and then triple-tap the word "Settings" at the top of the screen.

 

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Select MAIL and email the diagnostic file as an attachment to team@foreflight.com.