How do I send Diagnostic files to the Pilot Support Team?

Getting diagnostic files from your device can be helpful for certain troubleshooting. If the Pilot Support team has requested that you send Diagnostic files, open your ForeFlight settings by tapping MORE > SETTINGS.

Once on the Settings page, tap "Settings" near the top of the screen 3 times in quick succession.


Image 1. Go to MORE > SETTINGS and then triple-tap the word "Settings" at the top of the screen.

Doing this will create an email with diagnostic files attached that you can send to us (NOTE: It can take up to 30 seconds to create the email, depending on your device).


Image 2. Generating diagnostics

Choose either the built-in Apple Mail app or another installed email app (such as Gmail).


Image 3. Select Mail, or another email app.

In the body of the email, add "Ticket #[your ticket number]" so the Diagnostic email can be correctly associated with your open ticket.