When the Logging switch is turned on from the connected device's Status page, a log file is created containing various data messages the connected device received during flight. These files are not useful for customers but are a tool the ForeFlight Pilot Support Team uses for troubleshooting. To learn how to turn on connected device data logging, see:
How do I turn on data logging for my connected device to help with troubleshooting?
To send the ForeFlight Pilot Support Team device data log files stored on the iPad or iPhone that the device was connected to, follow these steps:
STEP 1. Open ForeFlight Mobile.
STEP 2. Tap the More page.
STEP 3. Select Devices.
STEP 4. Tap the word Devices in the blue banner at the top three times. A popover will appear.
STEP 5. Select an option.
STEP 6. Select the Mail app. An email window will appear.
STEP 7. Enter 'team@foreflight.com' in the To field.
STEP 8. Enter the case number, if provided one, in the subject line.
STEP 9. Select the Send button.
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