To assist in troubleshooting Garmin devices like the Flight Stream 210, Flight Stream 510, GDL 60, or GTX-345, follow these steps to gather and send the necessary information:
STEP 1: Take Screenshots
Capture screenshots of the Devices page in ForeFlight Mobile to document the current configuration.
-
Learn to take screenshots
Refer to this guide: How do I take a screenshot of what I see in ForeFlight? -
Connect the iPad to avionics
Ensure the iPad is connected to the Garmin device via Bluetooth. -
Open the Devices page
From within ForeFlight Mobile, navigate to More > Devices and capture a screenshot of the page showing the connected Garmin device.
The More > Devices View
STEP 2: Verify Device Attributes
Compare the displayed attributes seen in ForeFlight Mobile under More > Devices with the expected capabilities for the hardware configuration shown in the table below. If any expected attribute is missing, it may indicate an installation error or a required firmware update.
| Device Combination | GPS | Attitude (AHRS) |
Pressure Altitude | ADS-B | Flight Plan Transfer |
|
Flight Stream 110 Alone |
X | X | X | X | X |
|
Flight Stream 110 With GDL88 or GDL84 |
✓ | X | X | ✓ | X |
|
Flight Stream 210 Alone |
X | ✓ | ✓ | X | X |
|
Flight Stream 210 With GNS or GTN Navigator |
✓ | ✓ | ✓ | X | ✓ |
|
Flight Stream 210 With GNS or GTN Navigator AND GTX345 or GDL88 or GDL84 |
✓ | ✓ | ✓ | ✓ | ✓ |
|
Flight Stream 510 Alone |
X | X | X | X | X |
|
Flight Stream 510 With GTN Navigator |
✓ | from a compatible flight deck or display | ✓ | X | ✓ |
|
Flight Stream 510 With GTN Navigator AND GTX345 or GDL88 or GDL84 |
✓ | from a compatible flight deck or display | ✓ | ✓ | ✓ |
|
GDL 60 Alone |
X | X | X | X | X |
|
GDL 60 With GTN Xi Navigator |
✓ | From a compatible flight deck or display | ✓ | X | ✓ |
|
GDL 60 With GTN Xi Navigator AND Compatible ADS-B In Source |
✓ | From a compatible flight deck or display | ✓ | ✓ | ✓ |
|
GTX345 Alone |
✓ | ✓ | X | ✓ | X |
|
GTX345 With GNS or GTN Navigator |
✓ | ✓ | X | ✓ | X |
|
GTX345 With GNS or GTN Navigator AND Flight Stream 210 |
✓ | ✓ | ✓ | ✓ | ✓ |
STEP 3: Capture Additional Screenshots
Take additional screenshots of the Garmin Connext information page under More > Devices. Tap on Garmin Connext on the Devices page and take 2-3 screenshots to include all details about the connected hardware.
STEP 4: Submit Information
Once the screenshots have been taken, do the following to submit a support request:
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Prepare the email
Attach the screenshots and include a description of the issue. -
Send the email
Email the information to team@foreflight.com.
If an existing support ticket is open, reply to the ticket and attach the screenshots.
Providing detailed screenshots and descriptions will help the Pilot Support Team diagnose and resolve the issue effectively.
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