How do I get log files from my FreeFlight system using iTunes?

If you have turned the "Logging" switch to "ON" using the FreeFlight Status page, a log file will be created that contains various data items received during flight. The contents of these files are not useful for your needs, but can be useful for troubleshooting by the Pilot Support Team.

To send us the FreeFlight log files that are stored in your iPad or iPhone, please follow these steps:

STEP 1. Connect the iPad/iPhone to the computer using the “charging” cable.
 
STEP 2. Start iTunes.
 
STEP 3. Click on the icon for your device at the top of iTunes.
Image 1.  Click on your device icon.
 
STEP 4. (1) Click on “Apps” on the left side of the screen.  (2) Scroll down the File Sharing section, then (3) click on “ForeFlight.” 
 
Image 2.  Click on APPS, scroll to FILE SHARING and click on FOREFLIGHT.
 
STEP 5. In the ForeFlight Documents section, click on the FreeFlight log folder(s) you wish to export.  
Image 3.  Click on the FreeFlight logs folder(s).
 
STEP 6.  Click "Save to..." in the lower-right corner to save the FreeFlight log file, or click-drag the file out of iTunes and to the desired location (Desktop, other folder, etc...)
Image 4. Click SAVE TO.
 
STEP 7.  Select the FreeFlight logs folder(s) and then right-click and choose “Compress...” (Mac OS X) or “Send to > Compressed (zipped folder)” (Windows).
 
STEP 8.  Attach the compressed archive to the an email and send the email to team@foreflight.com. 
 
If the compressed archive is too large to email, you can share it with us via Dropbox or another file sharing service.