How do I get log files from my Stratus receiver using iTunes?

If you have turned the Logging switch set to ON using the Stratus Status page, a log file will be created that contains various data messages received during flight. The contents of these files are not useful for your needs, but they can be useful for troubleshooting by the ForeFlight Pilot Support Team.

To send us the Stratus log files that are stored on your iPad or iPhone, please follow these steps:

STEP 1. Connect the iPad or iPhone to the computer using the device's USB cable.
 
STEP 2. Start iTunes.
 
STEP 3. Click on the icon for your device at the top of iTunes.
iTunes_Device_Button.png
Image 1.  Click on your device icon.
 
STEP 4. Click on (1) FILE SHARING on the left side of the screen and then click on (2) FOREFLIGHT.
FileSharing_to_ForeFlight.png
Image 2.  Click on FILE SHARING and then click on FOREFLIGHT.
 
STEP 5. In the ForeFlight Documents section, click on the "stratus-logs-..." folder(s) you wish to export.
Click_Stratus_Logs.png
Image 3.  Click on the "stratus-logs-..." folder(s).
 
STEP 6.  Click SAVE TO in the lower-right corner to save the Stratus log file or click and drag the file out of iTunes to the desired location (Desktop, folder, etc...).
Image 4. Click SAVE TO.
 
STEP 7.  Select the stratus-logs... folder(s) and then right-click and choose “Compress...” (Mac OS X) or “Send to > Compressed (zipped folder)” (Windows).
 
STEP 8.  Attach the compressed archive file to the email and send the email to team@foreflight.com. 
 
If the compressed archive is too large to email, you can share it with us via Dropbox or another file sharing service.