Step 1: Check your internet connection.

Open your internet browser app (Chrome, Safari, etc) and try searching for www.foreflight.com to ensure you have a good internet connection.

Step 2: Verify that you are signed in to ForeFlight Mobile.

Open ForeFlight Mobile and go to MORE > ACCOUNTS on your iPad or MENU > SUBSCRIPTION on your iPhone. This will allow ForeFlight to contact our servers and update your account info.

Step 3: Ensure your email address is correct.

Open ForeFlight Mobile and go to MORE > ACCOUNTS on your iPad or MENU > SUBSCRIPTION and double-check that the email address that is listed next to FOREFLIGHT exactly matches the email address on the invoice you should have been emailed shortly after your purchase. 

Step 4: Contact the Pilot Support Team.

If the above steps do not resolve this issue, please send us an email by going to MORE > ACCOUNTS on your iPad or MENU > SUBSCRIPTION and tapping the mail icon in the upper right-hand corner of the page.